IT Rationalization

As UCR engages in a comprehensive review and optimization of campus business operations, it is imperative that information technology services and support be provided in the most effective and efficient manner possible. With this as background, UCR is undertaking a redesign of information technology support that is referred to as IT Rationalization. Computing & Communications (C&C), the organization leading the IT Rationalization Initiative, is currently advancing a two-fold effort: to move forward in providing IT services in the short term while migrating and consolidating servers and other IT infrastructure across campus over the longer term.

Story/Background

As UCR engages in a comprehensive review and optimization of campus business operations, it is imperative that information technology services and support be provided in the most effective and efficient manner possible. With this as background, UCR is undertaking a redesign of information technology support that is referred to as IT Rationalization. The goal of IT Rationalization is to effectively provide IT services across campus and within departments while ensuring that replication of services and infrastructure is eliminated. Currently, IT services are distributed across campus with organizations providing many services internally. Each organization has dedicated IT teams providing the same essential services such as IT application support, infrastructure, user support and security. However, there is a lack of coordination and collaboration among the various teams. As such, the distributed IT teams provide similar support using different tools, technologies and approaches, leading to replication of efforts as well as inefficiencies. Under the IT Rationalization Initiative a new common IT delivery paradigm has been developed, allowing for more robust and efficient support of existing applications across campus. This new IT Rationalization structure will leverage the significant IT resources more effectively and efficiently.

Computing & Communications (C&C), the organization leading the IT Rationalization Initiative, is currently advancing a two-fold effort: to move forward in providing IT services in the short term while migrating and consolidating servers and other IT infrastructure across campus over the longer term. To operate within this new IT Rationalization paradigm, C&C has restructured its own internal organization, creating two new departments as well as instituting a Distributed Operations Lead. This new position will facilitate efficiency across Organizations as they transition towards a common environment.

Under this initiative, the new rationalized IT environment will allow for unmet and emerging IT requirements to be partially satisfied via redeployment of existing resources. These efficiency gains will be critical as UCR continues to expand both in students and faculty. Broad deployment of this rationalization will take place in winter 2016. Importantly, during the winter quarter, several campus organizations (CHASS, CNAS, BAS, HDRS, and C&C) will pilot a Managed Desktop and Endpoint Security service designed to provide campus faculty and staff with a secure desktop platform that is managed, serviced, and backed up remotely by campus IT staff.

If you would like more information about IT Rationalization at UCR or have questions as to how it will affect your specific Organization please contact:

Eric Martin
Project Manager and Manager of Application and Multimedia Development
(951) 827-6424
eric.martin@ucr.edu

Israel Fletes
Director, Educational Technology and Computing Services
(951) 827-3035
israel.fletes@ucr.edu